FlySys Duo guarantee terms

Published 2026-09-23

Version: 23 September 2026.

1. Guarantor and covered product

The guarantor is FlySys, razvoj in proizvodnja elektronskih naprav d.o.o. (FlySys d.o.o.), Tupaliče 142, 4205 Preddvor, Slovenia; company registration number 7585764000; tax number 44579012. Contact: info@flysys.eu; +386 64 181 089. Claims, returns and service are coordinated by FlySys at the same address.

This guarantee covers FlySys Duo devices supplied by FlySys or its authorised retailers. The model and serial number on the device, together with the purchase and delivery records, identify the covered product. Keep these records with this guarantee. If proof of delivery is unavailable, contact us so that the delivery date can be established from available records.

2. Duration and territory

The guarantee lasts for 12 months from delivery to the customer. It applies in every country to which FlySys or an authorised retailer lawfully supplied the device. A longer mandatory guarantee period, or a more favourable guarantee expressly included with your purchase, takes precedence.

FlySys guarantees that the device will meet its agreed specifications and function properly during this period when used in accordance with its instructions. Covered defects in the built-in battery are included; ordinary gradual capacity loss from normal ageing and use is not a defect by itself.

This manufacturer guarantee is additional to your statutory rights. In particular, you may make a claim against the seller for a lack of conformity free of charge. Those rights are not limited to this 12-month guarantee and may continue after it expires. You do not have to use this guarantee instead of a statutory remedy.

3. Requesting service

Contact info@flysys.eu or write to FlySys d.o.o., Tupaliče 142, 4205 Preddvor, Slovenia. Describe the fault and provide the device identifier and available proof of purchase or delivery. We will explain how to submit the device for inspection. No special claim form or original packaging is required.

Use protective packaging. Contact us before shipping a swollen, leaking, overheating or mechanically damaged battery so that safe transport can be arranged. An ordinary parcel label must not be used where dangerous-goods rules prohibit that shipment.

For a valid guarantee claim, FlySys bears the necessary inspection, material, spare-part, labour and transport costs. We will not carry out chargeable work outside coverage without first giving you the price or estimate and obtaining your agreement.

4. Repairs and remedies

FlySys will arrange repair without undue delay. The repair deadline is 30 days from receipt of the request. A justified extension, notified with reasons before that deadline, may add no more than 15 days. If the fault remains unresolved within the applicable deadline, we will provide a new, fault-free replacement. Where repair or replacement is not completed within that period, you may request a refund or a proportionate price reduction. A fault appearing less than 30 days after delivery also entitles you to request a refund.

A replacement device or replacement essential part is supplied with a new guarantee document. Any legally required restart or extension of the guarantee period applies. More favourable statutory remedies remain available.

5. Exclusions

A claim is excluded only to the extent that the fault was caused by one or more of the following:

• Operation contrary to the instructions or outside the stated conditions of use.
• Impact, dropping, crushing, puncture or other external mechanical damage.
• Water, moisture, contamination or foreign objects entering beyond the protection and use conditions stated for the device.
• Unsuitable power supplies, charging equipment or accessories, or charging outside the permitted temperature range.
• Improper storage, cleaning or maintenance, exposure to excessive heat, fire or aggressive chemicals.
• A repair, modification or software alteration that caused the fault.

Normal cosmetic wear and normal battery ageing are not covered unless caused by a covered defect. Opening the housing, using compatible third-party software, obtaining an independent repair, or finding a trace of moisture does not automatically invalidate unrelated claims. A defect in the device's stated protection is not treated as misuse merely because liquid entered it.

If we reject a claim, we explain the findings and how they relate to the reported fault. These exclusions do not remove mandatory rights or shift a statutory burden of proof to the customer.

6. Service after the guarantee

FlySys arranges paid repair, maintenance, spare parts and relevant connecting equipment for at least three years after the guarantee expires, and for longer where required by applicable law. Contact info@flysys.eu to arrange service and obtain a quotation. This service period is separate from the period for optional new software features.

7. Other rights

The Terms of Sale govern direct purchases from FlySys. The Device Use and Safety Instructions explain safe use. Nothing in this guarantee excludes liability or consumer remedies that cannot lawfully be excluded. Mandatory rights in the customer's country of residence remain unaffected.